Shipping
We process and ship orders Monday through Friday from our warehouses. Products ordered by 1 p.m. CST will be shipped the next day if in stock.
Shipping is completed by ground delivery USPS. Shipping costs are individually figured for each order based on the weight and dimensions of the products. We offer free ground shipping for orders over the minimum posted in our announcement bar.
SMALL PRODUCTS - PARCEL SHIPPING DETAILS
Three services speeds are available for domestic U.S. shipments:
1-Day, 2-Day or 1-7 days (ground/standard). Products ship USPS, UPS or FedEx.
WHEN YOUR ORDER SHIPS
We will email your shipment tracking number to you. Your products may ship separately.
Small package UPS shipments will be delivered without appointments. You may also receive communications directly from UPS.
YOU ARE LIABLE FOR DAMAGES OR SHORTAGES NOT NOTED ON THE DELIVERY RECEIPT.
WHEN YOU RECEIVE YOUR PACKAGE
Carefully inspect the packaging including the cardboard, plastic wrap and wood pallets. If the packaging is not in 100% unblemished condition, write down the condition of the packaging and take a picture.
If you find any damage to the packaging, even small creases or dents in cardboard, inspect the products underneath or open the boxes.
IF A PRODUCT IS DAMAGED
If you receive a product with cosmetic damage, take delivery of it after noting the damage on the delivery receipt. Please let us know so that we can work with the shipping company to improve delivery.
If you receive a product with severe damage, refuse the damaged item. Document the delivery receipt with the reason for refusal.
CONTACT PURIFYD®️SYSTEMS FOR QUICK RESOLUTION TO SHIPPING PROBLEMS
Contact us by email at csr@purifydsystems.com if you have any trouble with your shipment.
If you sign the delivery receipt damaged and take delivery of the products, we will process a damage claim on your behalf. You may do one of the following:
Retain the equipment and receive a cash settlement or replacement parts with an allowance.
Exchange the equipment. We will reship a new product once the damaged product is en route to PURIFYD®️SYSTEMS.
If you refuse the product that is damaged, noting that you are refusing due to damage, and take delivery on the undamaged products, we will reship a replacement product once the damaged unit is confirmed to be en route back to PURIFYD®️SYSTEMS.
If you sign that there is a shortage, we will work with the freight company to track the missing portion of your shipment. Please allow up to ten business days for the freight company to locate any missing pieces of your shipment. If the freight company in unable to locate the missing pieces of your shipment, those items will be shipped to you at no charge.
If you sign the delivery receipt clear, but later determine that your equipment has been damaged, the settlement outcome is between you and the freight company. You must report concealed damage within 15 days of delivery. You must establish that the damage occurred prior to you receiving it.
If you sign the delivery receipt clear, but later determine that you received fewer pieces than the delivery receipt indicated, there is no recourse, although the carrier can perform a search of their docks. Unfortunately, the carrier will automatically deny these types of claims.
FREIGHT SHIPMENTS TO ALASKA, HAWAII AND CANADA
We do not ship to Alaska, Hawaii or Canada. Contact us at ask@purifydsystems.com for further information.
SHIPPING FEES ON EQUIPMENT RETURNS
If you are not satisfied with your products for any reason, you may return them for a refund. On equipment returns, you will be credited for the product cost minus shipping costs to and from your location. Equipment orders can be returned up to 30 days from the delivery date. Refunds on equipment items can take up to two weeks to process. Equipment returns must be scheduled by PURIFYD®️SYSTEMS using our designated carriers.
Please contact Customer Service at csr@purifydsystems.com for more information.