Shipping
We process and ship orders Monday through Friday from our warehouses. Products ordered by 1 p.m. PST will be shipped the next day if in stock.
Shipping is completed by ground delivery. Shipping costs are individually figured for each order based on the weight and dimensions of the products.
SMALL PRODUCTS - PARCEL SHIPPING DETAILS
Three services speeds are available for domestic shipments:
1-Day, 2-Day or 1-7 days (ground/standard). Products ship CPC/USPS, UPS or FedEx.
WHEN YOUR ORDER SHIPS
We will email your shipment tracking number to you. Your products may ship separately.
Small package UPS shipments will be delivered without appointments. You may also receive communications directly from UPS.
YOU ARE LIABLE FOR DAMAGES OR SHORTAGES NOT NOTED ON THE DELIVERY RECEIPT.
WHEN YOU RECEIVE YOUR PACKAGE
Carefully inspect the packaging including the cardboard, plastic wrap and wood pallets. If the packaging is not in 100% unblemished condition, write down the condition of the packaging and take a picture.
If you find any damage to the packaging, even small creases or dents in cardboard, inspect the products underneath or open the boxes.
IF A PRODUCT IS DAMAGED
If you receive a product with cosmetic damage, take delivery of it after noting the damage on the delivery receipt. Please let us know so that we can work with the shipping company to improve delivery.
If you receive a product with severe damage, refuse the damaged item. Document the delivery receipt with the reason for refusal.
CONTACT PURIFYD®️SYSTEMS FOR QUICK RESOLUTION TO SHIPPING PROBLEMS
Contact us by email at csr@purifydsystems.com if you have any trouble with your shipment.
If you sign the delivery receipt damaged and take delivery of the products, we will process a damage claim on your behalf. You may do one of the following:
Retain the equipment and receive a cash settlement or replacement parts with an allowance.
Exchange the equipment. We will reship a new product once the damaged product is enroute to PURIFYD®️SYSTEMS.
If you refuse the product that is damaged, noting that you are refusing due to damage, and take delivery on the undamaged products, we will reship a replacement product once the damaged unit is confirmed to be enroute back to PURIFYD®️SYSTEMS.
If you sign that there is a shortage, we will work with the freight company to track the missing portion of your shipment. Please allow up to ten business days for the freight company to locate any missing pieces of your shipment. If the freight company in unable to locate the missing pieces of your shipment, those items will be shipped to you at no charge.
If you sign the delivery receipt clear, but later determine that your equipment has been damaged, the settlement outcome is between you and the freight company. You must report concealed damage within 15 days of delivery. You must establish that the damage occurred prior to you receiving it.
If you sign the delivery receipt clear, but later determine that you received fewer pieces than the delivery receipt indicated, there is no recourse, although the carrier can perform a search of their docks. Unfortunately, the carrier will automatically deny these types of claims.
SHIPPING FEES ON EQUIPMENT RETURNS
If you are not satisfied with your products for any reason, you may return them for a refund. On equipment returns, you will be credited for the product cost minus shipping costs to and from your location and a 15% restocking fee. Equipment orders can be returned up to 30 days from the delivery date. Refunds on equipment items can take up to two weeks to process. Equipment returns must be scheduled by PURIFYD®️SYSTEMS using our designated carriers.
Please contact Customer Service at csr@purifydsystems.com for more information.
Returns and Refunds
We offer a 15-Day Money Back Guarantee.
You may return original-condition products if you are not completely satisfied with your order by requesting a Return Merchandise Authorization (RMA) within 30 days of your order's ship date. RMA's expire after 30 days. Products must be received by PURIFYD®SYSTEMS prior to the expiration of the RMA.
Original shipping fees (if any) are non-refundable.
To request an RMA
STEP 1
Contact us by email at csr@purifydsystems.com for a Return Merchandise Authorization (RMA) number.
PURIFYD®SYSTEMS offers a 30-day return policy. Products delivered more than 30 days ago are not eligible for return.
Only unused products in brand new, original condition may be returned for a refund.
RMAs expire 30 days from issue. The returns department must receive the product within 30 days of the RMA issue date. Items received with expired RMAs will not be refunded, but will be available for return to you provided that you pay return shipping fees.
STEP 2
Use the proper return address. Your items must be returned to the Returns Department listed on your RMA.
Please do not send your product back to the location from which it was shipped - this will result in no refund and most likely, the loss of your product.
STEP 3
Double-check that your return contains all the parts and pieces originally included. All instruction manuals, retail packaging and small parts must be included.
Opened products can not be returned.
Products that show any signs of use are not eligible for return.
STEP 4
Package your products to prevent damage during shipping. If a product is damaged in transit, you the shipper, are responsible for filing a damage claim.
STEP 5
Please include your RMA number inside the box. Please do not write directly on retail boxes.
STEP 6
Insure your shipment and obtain proof of delivery. If return products are lost or damaged when shipped back to us, you, the shipper, are responsible for filing a claim with your carrier. We strongly recommend shipping return items with a carrier that offers insurance, shipment tracking and proof of delivery.
STEP 7
Allow one week for processing your return. If you are to receive a refund, you will be refunded via the original form of payment for the appropriate amount.
Refunds
Important: All returns are carefully inspected upon receipt. Refunds are administered based on the condition of the returned items. Products must be in the original packaging and must not have been used.
Refunds are made as follows:
100% Refund - Unopened or opened box, and everything, including product and packaging, is in exact original condition, product never used.
80% Refund - Opened box, items in working order, but product is not in exact original condition and requires refurbishing/new packaging. For example, the product is incorrectly packed or missing packing materials, the instructions are missing, marked or damaged, etc.
Variable or No Refund - Opened box, product shows signs of wear. Items missing, damaged, dirty, bent or not working or item appears to have been used. This includes any scratches or marks on product (screws or screw holes), wires bent or cut, etc. We will be as fair as possible in determining variable refunds. If, though, the refund amount isn't acceptable to you, you have the option to pay a shipping charge and have the item sent back to you.
If you are returning a product because we made an error on your order, we will promptly send you the correct item at no additional cost, and we will schedule and pay for return shipping.
Deliveries refused for reasons other than shipping damage will be handled the same as a return.
If a product is damaged on the return, you the shipper, must file the claim with the carrier. Products must be carefully packaged. Carriers may decline claims if packaging is insufficient. PURIFYD®️SYSTEMS will not reimburse for products damaged when returned. Pack your return products with care. Use extra packing material such as paper, newspaper, styrofoam or other dead fill. Items such as compact blowers and spray/fogger heads are easily damaged in transit. If you received one of these items via a freight shipment on a pallet, but would like to return it using a ground service, such as FedEx Ground, USPS or UPS, you must use additional packaging to prevent damage (a box within a box is the best method for packaging).
It is strongly recommended that you insure your return and retain proof of tracking from your carrier. You are responsible for filing a shipping claim should a return item be lost or damaged in transit. Use a traceable carrier that can provide you with tracking services and proof of delivery. Retain your tracking number for at least three months after shipping your product.
Privacy Policy
THG Global Enterprises, Inc. (‘THG’) respects your privacy and is committed to protecting your personal information. This policy outlines how we handle the collection, use and disclosure of your personal information. Our policy is guided by the provincial and federal privacy laws applicable in Canada and the USA.
What information do we collect? In the course of conducting business with you, THG may collect information from you, such as your name, title, company or organization, address, telephone number, fax number, email address and photograph.
If you participate in our surveys or contests, your survey opinion and submissions for our contests will be collected. On our website, we may collect your Internet Protocol (“IP”) address and cookies. Your “IP address” is a unique 32-bit numeric address that distinguishes your computer from another computer.
“Cookies” are small text files that contain information about you, such as your user name and password, which are stored on the web browser of your computer. THG uses a high encryption algorithm on its cookies so that only our server can read and decrypt the contents within it and other parties will not be able to access such information.
What privacy principles are followed by THG?
1. Accountability.
THG is responsible for ensuring the protection of the information you have provided to us.
2. Why do we collect your information?
We collect information from you for the following reasons:
– To provide information on our products and services that may be of interest to you, to contact you, when necessary, regarding issues concerning your use of our products and services.
– To obtain information about your use of our products and services, potentially through a survey.
– To better understand your needs, as input to future product and service development plans.
– To obtain information about your qualifications and skills if you submit your resume to us for the purposes of applying for a position with THG and the information may be legally required.3. Obtaining your consent.
We will obtain your consent prior to the collection, use or disclosure of your information. Consent may be expressed or implied. Implied consent means that you provide the information to us and the purpose of providing such information would be clear to you, even if we did not state it.
Our privacy policy, however, does not limit THG from collecting and using information that is publicly available. This means, for instance, your name and business email address could be added to our email and / or postal communication list so that we can provide further information to you on our products and services.
We will, however, respect your choice not to be contacted. All our marketing email messages will contain an option to automatically “opt-out” of receiving messages from us. You may also elect not to receive communication from us by sending an email to info@tacticalhazardsgroup.com with your name, email address and (if applicable) your postal address to request that we remove your email, address and name from our mailing lists.
4. Limiting collection.
THG will only collect information about you that is necessary to achieve the purposes identified in this policy.
5. Limiting use, disclosure and retention.
THG will use the information you provide only for the purposes identified in this policy. We will not use this information for any other purpose unless we have obtained your consent. THG will only disclose information about you to its affiliated companies, distributors, and to authorized agents that assist us in performing our functions for the limited purposes listed above. Our agents may include companies and individuals that deliver packages, provide marketing assistance and process credit card transactions.
We will not sell or otherwise disclose the information collected from you to other third parties, except in those limited cases where we are legally required to do so (such as in response to a court order, or disclosure to a public body to assist in an investigation). We will retain the information that we have collected from you only so long as it is necessary to achieve our stated purposes or if it is legally required that we retain such information.
6. Ensuring accuracy.
THG will make reasonable efforts to ensure that the information we collect from you is accurate and complete. If you notice any errors in the information that we have collected from you or wish to update your information, please notify your THG contact or email info@tacticalhazardsgroup.com You can advise us as to where you saw the incorrect information so that we can then correct or update such information.
7. Safeguards.
THG will protect personal information with security safeguards appropriate to the sensitivity of the information.
8. Individual access to information.
If you require access to your own information, please write to us by fax, email or post, with your request. We will respond to you within thirty (30) days of receiving your request.
9. Compliance and complaints.
If you have any questions or concerns with our privacy policy and practices, you may contact us by email or calling:
THG Global Enterprises, Inc.
e. ask@purifydsystems.com
t. 1-866-770-0711
You may also contact the Privacy Commissioner of Canada (for international matters and inter-provincial matters).
Terms and Conditions
purifydsystems.com
WEBSITE TERMS AND CONDITIONS
Introduction
These terms and conditions govern your use of this website; by using this website, you accept these terms and conditions in full. If you disagree with these terms and conditions or any part of these terms and conditions, you must not use this website.
This website uses cookies. By using this website and agreeing to these terms and conditions, you consent to our, THG Global Enterprises, Inc (“THG”), use of cookies in accordance with the terms of THG's privacy.
License to use website
Unless otherwise stated, THG and/or its licensors own the intellectual property rights in the website and material on the website. Subject to the license below, all these intellectual property rights are reserved.
You may view, download for caching purposes only, and print pages from the website for your own personal use, subject to the restrictions set out below and elsewhere in these terms and conditions.
You must not:
republish material from this website (including republication on another website);
sell, rent or sub-license material from the website;
show any material from the website in public;
reproduce, duplicate, copy or otherwise exploit material on this website for a commercial purpose;
edit or otherwise modify any material on the website; or
redistribute material from this website except for content specifically and expressly made available for redistribution.
Acceptable use
You must not use this website in any way that causes, or may cause, damage to the website or impairment of the availability or accessibility of the website; or in any way which is unlawful, illegal, fraudulent or harmful, or in connection with any unlawful, illegal, fraudulent or harmful purpose or activity.
You must not use this website to copy, store, host, transmit, send, use, publish or distribute any material which consists of (or is linked to) any spyware, computer virus, Trojan horse, worm, keystroke logger, rootkit or other malicious computer software.
You must not conduct any systematic or automated data collection activities (including without limitation scraping, data mining, data extraction and data harvesting) on or in relation to this website without THG’s express written consent.
You must not use this website to transmit or send unsolicited commercial communications.
You must not use this website for any purposes related to marketing without THG’s express written consent.
Restricted access
Access to certain areas of this website is restricted. THG reserves the right to restrict access to areas of this website, or indeed this entire website, at THG’s discretion.
If THG provides you with a user ID and password to enable you to access restricted areas of this website or other content or services, you must ensure that the user ID and password are kept confidential.
THG may disable your user ID and password in THG’s sole discretion without notice or explanation.
User content
In these terms and conditions, “your user content” means material (including without limitation text, images, audio material, video material and audio-visual material) that you submit to this website, for whatever purpose.
You grant to THG a worldwide, irrevocable, non-exclusive, royalty-free license to use, reproduce, adapt, publish, translate and distribute your user content in any existing or future media. You also grant to THG the right to sub-license these rights, and the right to bring an action for infringement of these rights.
Your user content must not be illegal or unlawful, must not infringe any third party's legal rights, and must not be capable of giving rise to legal action whether against you or THG or a third party (in each case under any applicable law).
You must not submit any user content to the website that is or has ever been the subject of any threatened or actual legal proceedings or other similar complaint.
THG reserves the right to edit or remove any material submitted to this website, or stored on THG’s servers, or hosted or published upon this website.
Notwithstanding THG’s rights under these terms and conditions in relation to user content, THG does not undertake to monitor the submission of such content to, or the publication of such content on, this website.
No warranties
This website is provided “as is” without any representations or warranties, express or implied. THG makes no representations or warranties in relation to this website or the information and materials provided on this website.
Without prejudice to the generality of the foregoing paragraph, THG does not warrant that:
this website will be constantly available, or available at all; or
the information on this website is complete, true, accurate or non-misleading.
Nothing on this website constitutes, or is meant to constitute, advice of any kind
Limitations of liability
THG will not be liable to you (whether under the law of contact, the law of torts or otherwise) in relation to the contents of, or use of, or otherwise in connection with, this website:
to the extent that the website is provided free-of-charge, for any direct loss;
for any indirect, special or consequential loss; or
for any business losses, loss of revenue, income, profits or anticipated savings, loss of contracts or business relationships, loss of reputation or goodwill, or loss or corruption of information or data.
These limitations of liability apply even if THG has been expressly advised of the potential loss.
Exceptions
Nothing in this website disclaimer will exclude or limit any warranty implied by law that it would be unlawful to exclude or limit; and nothing in this website disclaimer will exclude or limit THG’s liability in respect of any:
death or personal injury caused by THG’s negligence;
fraud or fraudulent misrepresentation on the part of THG; or
matter which it would be illegal or unlawful for THG to exclude or limit, or to attempt or purport to exclude or limit, its liability.
Reasonableness
By using this website, you agree that the exclusions and limitations of liability set out in this website disclaimer are reasonable.
If you do not think they are reasonable, you must not use this website.
Other parties
You accept that, as a limited liability entity, THG has an interest in limiting the personal liability of its officers and employees. You agree that you will not bring any claim personally against THG’s officers or employees in respect of any losses you suffer in connection with the website.
Without prejudice to the foregoing paragraph, you agree that the limitations of warranties and liability set out in this website disclaimer will protect THG’s officers, employees, agents, subsidiaries, successors, assigns and sub-contractors as well as THG.
Unenforceable provisions
If any provision of this website disclaimer is, or is found to be, unenforceable under applicable law, that will not affect the enforceability of the other provisions of this website disclaimer.
Indemnity
You hereby indemnify THG and undertake to keep THG indemnified against any losses, damages, costs, liabilities and expenses (including without limitation legal expenses and any amounts paid by THG to a third party in settlement of a claim or dispute on the advice of THG’s legal advisers) incurred or suffered by THG arising out of any breach by you of any provision of these terms and conditions, or arising out of any claim that you have breached any provision of these terms and conditions.
Breaches of these terms and conditions
Without prejudice to THG’s other rights under these terms and conditions, if you breach these terms and conditions in any way, THG may take such action as THG deems appropriate to deal with the breach, including suspending your access to the website, prohibiting you from accessing the website, blocking computers using your IP address from accessing the website, contacting your internet service provider to request that they block your access to the website and/or bringing court proceedings against you.
Variation
THG may revise these terms and conditions from time-to-time. Revised terms and conditions will apply to the use of this website from the date of the publication of the revised terms and conditions on this website. Please check this page regularly to ensure you are familiar with the current version.
Assignment
THG may transfer, sub-contract or otherwise deal with THG’s rights and/or obligations under these terms and conditions without notifying you or obtaining your consent.
You may not transfer, sub-contract or otherwise deal with your rights and/or obligations under these terms and conditions.
Severability
If a provision of these terms and conditions is determined by any court or other competent authority to be unlawful and/or unenforceable, the other provisions will continue in effect. If any unlawful and/or unenforceable provision would be lawful or enforceable if part of it were deleted, that part will be deemed to be deleted, and the rest of the provision will continue in effect.
Entire agreement
These terms and conditions constitute the entire agreement between you and THG in relation to your use of this website, and supersede all previous agreements in respect of your use of this website.
Law and jurisdiction
These terms and conditions will be governed by and construed in accordance with the laws of the Province of British Columbia or the Laws of the State of Kansas and any disputes relating to these terms and conditions will be subject to the exclusive jurisdiction of the courts of British Columbia or Kansas, at the sole discretion of THG.
THG’s details
The full name of THG is THG Global Enterprises, Inc..
THG is a registered corporation in British Columbia, Canada with registered subsidiary corporations in Canada and the US.
THG’s registered address is c/o Clark Wilson, 900-855 West Georgia Street, Vancouver, BC, V6C 3H8, Canada.
You can contact THG by email to ask@purifydsystems.com.
Credit
This document was created using a Contractology template available at http://www.freenetlaw.com.