Returns and Refunds

Jun 13

We offer a 15-Day Money Back Guarantee.

You may return original-condition products if you are not completely satisfied with your order by requesting a Return Merchandise Authorization (RMA) within 30 days of your order's ship date. RMA's expire after 30 days. Products must be received by PURIFYD®SYSTEMS prior to the expiration of the RMA.

Original shipping fees (if any) are non-refundable.

To request an RMA

STEP 1

PURIFYD®SYSTEMS offers a 30-day return policy. Products delivered more than 30 days ago are not eligible for return.
Only unused products in brand new, original condition may be returned for a refund.
RMAs expire 30 days from issue. The returns department must receive the product within 30 days of the RMA issue date. Items received with expired RMAs will not be refunded, but will be available for return to you provided that you pay return shipping fees.

STEP 2

Use the proper return address. Your items must be returned to the Returns Department listed on your RMA.

Please do not send your product back to the location from which it was shipped - this will result in no refund and most likely, the loss of your product.

STEP 3

Double-check that your return contains all the parts and pieces originally included. All instruction manuals, retail packaging and small parts must be included.

Opened products can not be returned.
Products that show any signs of use are not eligible for return.

STEP 4

Package your products to prevent damage during shipping. If a product is damaged in transit, you the shipper, are responsible for filing a damage claim.

STEP 5

Please include your RMA number inside the box. Please do not write directly on retail boxes.

STEP 6

Insure your shipment and obtain proof of delivery. If return products are lost or damaged when shipped back to us, you, the shipper, are responsible for filing a claim with your carrier. We strongly recommend shipping return items with a carrier that offers insurance, shipment tracking and proof of delivery.

STEP 7

Allow one week for processing your return. If you are to receive a refund, you will be refunded via the original form of payment for the appropriate amount.

Refunds

Important: All returns are carefully inspected upon receipt. Refunds are administered based on the condition of the returned items. Products must be in the original packaging and must not have been used.

Refunds are made as follows:

100% Refund - Unopened or opened box, and everything, including product and packaging, is in exact original condition, product never used.
80% Refund - Opened box, items in working order, but product is not in exact original condition and requires refurbishing/new packaging. For example, the product is incorrectly packed or missing packing materials, the instructions are missing, marked or damaged, etc.
Variable or No Refund - Opened box, product shows signs of wear. Items missing, damaged, dirty, bent or not working or item appears to have been used. This includes any scratches or marks on product (screws or screw holes), wires bent or cut, etc. We will be as fair as possible in determining variable refunds. If, though, the refund amount isn't acceptable to you, you have the option to pay a shipping charge and have the item sent back to you.

If you are returning a product because we made an error on your order, we will promptly send you the correct item at no additional cost, and we will schedule and pay for return shipping.

Deliveries refused for reasons other than shipping damage will be handled the same as a return.

If a product is damaged on the return, you the shipper, must file the claim with the carrier. Products must be carefully packaged. Carriers may decline claims if packaging is insufficient. PURIFYD®️SYSTEMS will not reimburse for products damaged when returned. Pack your return products with care. Use extra packing material such as paper, newspaper, styrofoam or other dead fill. Items such as compact blowers and spray/fogger heads are easily damaged in transit. If you received one of these items via a freight shipment on a pallet, but would like to return it using a ground service, such as FedEx Ground, USPS or UPS, you must use additional packaging to prevent damage (a box within a box is the best method for packaging).

It is strongly recommended that you insure your return and retain proof of tracking from your carrier. You are responsible for filing a shipping claim should a return item be lost or damaged in transit. Use a traceable carrier that can provide you with tracking services and proof of delivery. Retain your tracking number for at least three months after shipping your product.

Steve Dunn